About Student Affairs:
Student Affairs is comprised of nearly 20 departments focused on supporting student well-being and success with the ultimate goal of assisting students in discovery their passion, people, and purpose. We aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
Student Affairs departments serve all students at the University of Utah, including undergraduate, graduate, and professional students who represent many communities, cultures, and nations. In order to best support our students, it is important that staff stay aware of issues and best practices related to student development, and sense of belonging, both locally and nationally.
Job Summary:
The Office of the Vice President for Student Affairs Graduate Assistant plays a vital role in supporting the division’s mission to promote student well-being and success. This position provides key support for marketing and communication efforts that aim to reach audiences across the University of Utah campus community.
The Graduate Assistant will work closely with the Internal Marketing and Communications Manager to produce content for a variety of communication channels, with a primary focus on writing articles for the division’s newsletters, which are shared division-wide and campus-wide. These articles inform students, faculty, and staff about updates within Student Affairs, highlight newsworthy initiatives, and showcase the division’s impact on student success. This role will also assist in developing messaging for university leadership and collaborative campus partners.
Additional content responsibilities may include supporting social media, website updates, videography, photography, and graphic design. The Graduate Assistant may also assist with event support, scheduling, meeting coordination, and other administrative tasks as needed.
This position is ideal for a graduate student who is detail-oriented, passionate about writing and storytelling, and committed to student support, advocacy, and holistic success in higher education.
Additional Details:
- Work 20 hours per week throughout the academic year with consistent fixed office hours, including occasional evening and weekends
- Attend regular staff meetings
- Adhere to all university and departmental policies
- Professionally represent Student Affairs and articulate its mission and vision
- May be asked to adjust working hours to reflect necessary organizational needs. Some nights and weekends may be included.
Customer Service Management
00307 - Housing & Residential Educ
Customer Service Management
Direct/Manage/Supervise one or more customer service/call center teams. Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitors customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance. Oversee the development and maintenance of training and document resources for team. Work across departments in support of the organization.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
00307 - Housing & Residential Educ
Performs various cleaning tasks to provide all staff, visitors and patients a safe and clean environment by maintaining standards of cleanliness, sanitation and freedom from hazards and infections.
00307 - Housing & Residential Educ
Performs various cleaning tasks to provide all staff, visitors and patients a safe and clean environment by maintaining standards of cleanliness, sanitation and freedom from hazards and infections.
00305 - Bennion Community Center
The Bennion Center HIVE (High Impact Volunteer Engagement) Coordinator is an integral part of the Bennion Center team and is seen as a role model and mentor to first-year students living in the HIVE Living-Learning Community in the Kahlert Village residence hall. This position serves as an ambassador to the Bennion Center and is responsible for community engagement education, programming, and resource connection. MUST HAVE WORK STUDY TO BE ELIGIBLE
