Student Affairs Jobs

Direct/Manage/Supervise one or more customer service/call center teams. Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitors customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance. Oversee the development and maintenance of training and document resources for team. Work across departments in support of the organization.

Assists the Systems Maintenance Mechanic in performing routine and preventative maintenance, analyzing mechanical and/or electrical problems, and making adjustments, repairs, replacements, or other corrective actions to ensure the continuous and safe functioning of the equipment in Union Recreation, which includes pin spotters, ball returns, ball racks, billiards tables, and other equipment in the Union Recreation area.

The Administrative Program Coordinator in Summer Conferences plans and implements activities of a program within a department, ensuring goals and objectives are in accordance with established criteria set by Housing and Dining Programs. Interprets program policies and advises program participants on the application of regulations. This role involves leading a team of student summer conference coordinators while providing support to a broader group of student staff.

Direct/Manage/Supervise a team of housekeeping and janitorial staff in efforts to provide clean, orderly, and attractive conditions for the organization's premises. Communicate and enforce departmental goals and standards. Assign personnel to work areas or project duties. Conduct inspections and quality assurance checks. Ensure that staff receives proper orientation, training, and ongoing education. Manage materials and equipment inventory and purchasing. Analyze and resolve escalated quality and customer service issues.

The Housing Maintenance Mechanic performs a variety of skilled and semi-skilled maintenance, repair, and construction tasks to support the operation and upkeep of University Housing facilities. The position ensures that building systems, equipment, and furnishings remain safe, clean, and functional to provide a high-quality living environment for residents.

This is an entry-level position that requires foundational knowledge in multiple trades, including carpentry, plumbing, electrical, painting, and general building maintenance. The incumbent works independently or as part of a team to perform preventive maintenance, respond to service requests, and assist in maintaining compliance with applicable safety and building codes.

Applicants must demonstrate the potential ability to perform the essential functions of the position as outlined below.