Student Affairs launches KPIs for Health and Wellness

At Student Affairs, we understand that supporting student well-being is essential for academic success — a priority that continues to guide our work today. To strengthen this commitment, the division has introduced four Health & Wellness Key Performance Indicators (KPIs), a critical step in the Adapting to Student Needs strategic plan.

Why it matters: The Health and Wellness KPIs provide measurable benchmarks that will track progress on our strategic initiative to optimize health and wellness access and guide data-driven solutions responsive to the evolving needs of our student body.

When we can measure how students feel about their health, their campus environment, and their connection to support, we gain powerful insights,” said Sherrá Watkins, associate vice president for Health & Wellness. “By defining these indicators, we will soon have a way to clearly see where students are thriving and where we need to provide more support.”

The 4 KPIs: Informed by the National College Health Assessment (NCHA) and utilization data, these KPIs offer a holistic view of student well-being, including their perceptions of campus culture and their engagement with support services.

• Wellbeing Self-Perception Score: Percentage of students who rate their health as “good” or better, measured through the NCHA Survey.
• Campus Climate for Wellbeing Index: Percentage who agree the U prioritizes wellbeing and encourages open dialogue about health, measured through the NCHA Survey.
• Culture of Care Score: Percentage who agree “We are a campus where we look out for each other,” measured through the NCHA Survey.
• Support Services Utilization Rates: Number of unique students (and total visits) using Health & Wellness services, tracked through Campus Connect and office reporting.

The bottom line:  As the division tracks results over time, the data will help identify trends, inform programming, and shape future investments in student health and wellness. By embedding measurable outcomes into our strategy, Student Affairs can demonstrate impact—ensuring every student has the access to health and wellness resource needed to thrive academically.